It is a specialized unit in Consultancy that allows OTS Consulting to put at the disposal of its clients the totality of knowledge, models and necessary processes of consultancy to satisfy multiple needs according to every company or organization style.
The consultancy specialty of OTS Consulting is linked to the world of Customer Service remotely and on-site, specially the channels of communication for Call Centers and Contact Centers.
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Design of a Call Center and its Units of Inbound and / or Outbound
Design of Reports of Management
Design of Campaigns / Projects
Staff sizing of Call Center/Contact Center
Design of Indicators of Management
Evaluation of Technological Solutions and Selection of Suppliers
Support on the negotiation with Suppliers
Support for the process of biddings
Support for the making of Offers for Biddings
Analysis of Technical / Economic bidding offers
Design of Plans and / or Programs of Clients' Loyalty
Design and redesign of Call Center's Process and Customer Service
Preparation and Project Evaluation of Call Center / Contact Center
Consultancies in Projects of Management of the Relation with Clients
Consultancies in Projects of Loyalty and Customer Service |
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