OTS Consulting's mission statement is to put, at the disposal of our clients, the necessary elements of consultancy, our knowledge, models, processes and experience to satisfy multiple needs related to processes of Customer Loyalty, Customer Service and Call Center Management, through a personalized method, made-to-measure every organization. Doing the possible thing to integrate Customer Service and the corporate culture; motivating the collaborators to offer a Customer Service of excellence as a fundamental instrument for the growth of its profitability, to boost its image; and, to create customer loyalty on the current market.