OTS Consulting

It is a specialized unit in Consultancy that allows OTS Consulting to put at the disposal of its clients the totality of knowledge, models and necessary processes of consultancy to satisfy multiple needs according to every company or organization style.

The consultancy specialty of OTS Consulting is linked to the world of Customer Service remotely and on-site, specially the channels of communication for Call Centers and Contact Centers.

 Design of a Call Center and its Units of Inbound and / or Outbound
 Design of Reports of Management
 Design of Campaigns / Projects
 Staff sizing of Call Center/Contact Center
 Design of Indicators of Management
 Evaluation of Technological Solutions and Selection of Suppliers
 Support on the negotiation with Suppliers
 Support for the process of biddings
 Support for the making of Offers for Biddings
 Analysis of Technical / Economic bidding offers
 Design of Plans and / or Programs of Clients' Loyalty
 Design and redesign of Call Center's Process and Customer Service
 Preparation and Project Evaluation of Call Center / Contact Center
 Consultancies in Projects of Management of the Relation with Clients
 Consultancies in Projects of Loyalty and Customer Service